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Online Customer Reviews and Online Customer Ratings on Product Purchasing Decisions Skintific through Customer Trust

Rakhma, Sari and Rengganis, Kusmawati and May, Dedu and Agustina, Agustina (2025) Online Customer Reviews and Online Customer Ratings on Product Purchasing Decisions Skintific through Customer Trust. Indonesian Journal of Advanced Research (IJAR), 4 (7). pp. 1381-1396. ISSN 2986-0768

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Official URL: https://journal.formosapublisher.org/index.php/ija...

Abstract

The rapid growth of Indonesia’s cosmetics industry is influenced by increasing skincare awareness. This study examines the impact of Online Customer Review and Online Customer Rating on Purchasing Decision, with Consumer Trust as a mediating variable. Using a quantitative method, data were collected from 167 Instagram users who had purchased Skintific products. Analysis via Partial Least Square with SmartPLS 3.0 reveals that both Online Customer Review and Online Customer Rating significantly affect Purchasing Decision, directly and indirectly through Consumer Trust. Consumer Trust strengthens the relationship between review, rating, and purchase. These findings highlight the need for strong reputation management to foster trust and boost loyalty, ultimately enhancing sales in the cosmetics sector.

Item Type: Article
Subjects: J Economics and Business > J General Economics
J Economics and Business > JC Management (General)
Divisions: Fakultas Ekonomi dan Bisnis > Manajemen
Depositing User: RAKHMA SARI
Date Deposited: 20 Aug 2025 05:17
Last Modified: 20 Aug 2025 05:17
URI: https://eprints.ugj.ac.id/id/eprint/1767

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